Privacy & Cookie Policy

Last Updated: 1 December 2025

Owner: Kseniia Valchuk

Business Name: KSENIIA

KVK: 74694960 (NL)

BTW: NL002510081B62

Website: https://simplykseniia.com

Email: privacy@simplykseniia.com

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1. INTRODUCTION

At KSENIIA, we respect your privacy and are committed to protecting your personal data.

This Privacy & Cookie Policy explains:

• what data we collect

• how we use it

• which third parties process data on our behalf

• how cookies and tracking technologies work

• your rights under the GDPR and Dutch AVG

By using this website, you agree to this policy.

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2. WHO WE ARE (DATA CONTROLLER)

KSENIIA (SimplyKseniia)

Registered in the Netherlands (ZZP)

Email: privacy@simplykseniia.com

Website: https://simplykseniia.com

We are responsible for the collection and processing of your personal data.

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3. PERSONAL DATA WE COLLECT

a) When you browse the website

• IP address

• Browser type and device information

• Pages visited, time spent, and interactions

• Cookies and analytics data

Collected via:

• Google Analytics

• Google Tag Manager

• Hotjar

• Hostinger site logs

b) When you place an order

• Name

• Billing and shipping address

• Email address

• Phone number (if provided)

• Order details

• Payment status (processed by payment provider)

c) When you contact us

• Name and email

• Content of message

• Any additional information you provide

d) When you voluntarily join marketing

• Email address

• Marketing preferences

• Interaction data (newsletter opens, clicks)

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4. WHY WE COLLECT YOUR DATA (LEGAL BASES)

We process data for the following purposes:

To fulfil your order (Contractual necessity)

• Processing payments

• Shipping via Shipcloud, PostNL, DHL, DPD

• Handling returns, customer service

To comply with the law (Legal obligation)

• Dutch tax reporting (7-year retention)

• Fraud prevention

• Invoice record-keeping

To improve the website (Legitimate interest)

• Analytics to understand how visitors use the site

• Performance optimization

• Resolving technical issues

For marketing (Consent or legitimate interest)

• Email newsletters

• Product updates

• Abandoned cart reminders (if enabled)

You can unsubscribe at any time.

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5. DATA RETENTION

Data is stored only as long as necessary:

• Orders: 7 years (tax law)

• Customer emails/support: 7 years

• Newsletter data: until you unsubscribe

• Analytics data: up to 48 months (Google Analytics default)

• Server logs: 30–180 days depending on Hostinger system

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6. SHARING YOUR DATA WITH THIRD PARTIES

We share personal data only with trusted partners who help us operate our business:

Order Processing & Shipping

• Shipcloud

• PostNL, DHL, DPD, UPS, FedEx

• Packaging fulfilment partners (if applicable)

Payments

• Stripe

• PayPal

• Klarna

• iDEAL (via Stripe)

Payment providers receive only the data needed to process your payment.

KSENIIA does not store full payment details.

Website & Analytics

• Hostinger (hosting)

• Google Analytics

• Google Tag Manager

• Hotjar

• Facebook/Meta Pixel

Marketing

• Email newsletter platforms

• WhatsApp Business (for communication)

All parties operate under GDPR-compliant data agreements.

We never sell your data.

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7. COOKIES & TRACKING TECHNOLOGIES

This website uses:

• Essential cookies

Required for site security, basic functions, checkout, and cart behaviour. These load automatically.

• Analytics cookies (Google Analytics, Hotjar)

Used to understand visitor behaviour and improve site experience. Because Hostinger does not support blocking third-party scripts before consent, analytics cookies may load immediately when you continue browsing. By using the website, you consent to this.

• Marketing cookies

Used to measure ad performance or show personalized content.

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Your cookie choices

You may disable cookies by adjusting your browser settings:

• block third-party cookies

• delete existing cookies

• use tracking protection modes

However, some site functions may not work correctly if cookies are disabled.

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8. INTERNATIONAL DATA TRANSFERS

Some services process data outside the EU (e.g., Google, Meta, Hotjar, Shipcloud-related carriers).

Where this occurs, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• EU-approved data protection mechanisms

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9. YOUR RIGHTS UNDER THE GDPR

You may request at any time to:

• access your data

• correct your data

• delete your data

• restrict processing

• object to processing (including marketing)

• withdraw consent

• request data portability

Email: privacy@simplykseniia.com

We respond within 30 days.

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10. DATA SECURITY

We protect your data using:

• HTTPS encryption

• Secure hosting with firewalls

• Encrypted passwords

• Limited internal access

• Regular backups

• Monitoring for suspicious activity

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11. CONTACT & COMPLAINTS

If you have questions or concerns:

KSENIIA – Privacy Office

Email: privacy@simplykseniia.com

If a dispute cannot be resolved, you may contact:

Autoriteit Persoonsgegevens (Dutch DPA)

https://autoriteitpersoonsgegevens.nl

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12. CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy from time to time.

The latest version will always be available on this page.

Significant changes will be clearly announced.